Cancellation Policy

You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods.
By way of derogation, in the case of a contract for the regular supply of goods over a fixed period, the withdrawal period shall be fourteen days from the day on which you or a third party, other than the carrier and designated by you, took possession of the first goods.
In order to exercise your right of withdrawal you must inform us (delikatessa GmbH, Berliner Straße 49 69120 Heidelberg, Email: shop@delikatessa.de Phone: +49 6221 – 335 60 20 by means of a clear statement (e.g. a letter or email sent by post) of your decision to withdraw from this contract.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods if your address is outside Germany.
You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.

END OF THE REVOCATION INSTRUCTION

” Exceptions to the right of withdrawal
The right of withdrawal does not exist or expires for the following contracts:
For the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. This includes foodstuffs whose outer packaging has been opened”.

Exclusion or premature expiration of the right of withdrawal

The right of revocation does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.